Last updated: July 1, 2026
We collect information you provide when creating an account, including your name, email address, and payment information. We also collect usage data about how you interact with the UGCly platform, such as videos generated, features used, and support messages you send us.
When you upload product images, URLs, briefs, or other content to generate videos, we process that material solely to deliver the service you request.
We use your information to provide and improve the UGCly service, process payments, generate videos, send service-related communications, and respond to support requests. We do not sell your personal information.
We may use aggregated, anonymised data to analyse product performance, fix bugs, and improve video quality. We do not use your private uploads to train public models without your consent.
Our website and app may use cookies and similar technologies to keep you signed in, remember preferences, and understand how visitors use our marketing site. You can control cookies through your browser settings.
Payments are handled by third-party processors. We do not store full credit card numbers on our servers. Billing data is used only to manage subscriptions, invoices, and refunds in line with our Terms of Service.
We retain account and billing records for as long as your account is active and as required for legal, tax, and accounting purposes. You may delete generated videos and uploaded assets from your workspace where the product allows it.
We share data only with trusted service providers that help us operate UGCly — such as hosting, analytics, email delivery, and payment processing — and only under appropriate confidentiality and security obligations. We may disclose information if required by law or to protect our rights, users, or the public.
UGCly may process data in countries other than where you live. Where required, we use appropriate safeguards so your information remains protected in line with this policy.
We use industry-standard measures to protect your data, including encryption in transit and access controls. No online service can guarantee absolute security, but we work continuously to reduce risk.
UGCly is not intended for users under 18. We do not knowingly collect personal information from children. If you believe a child has provided us data, please contact us and we will delete it.
Depending on where you live, you may have the right to access, correct, delete, or export your personal data, and to object to or restrict certain processing. Contact us at support@ugcly.net and we will respond within a reasonable time.
We may update this Privacy Policy from time to time. When we do, we will revise the date at the top of this page. Continued use of UGCly after changes take effect means you accept the updated policy.